1 reviews | Active since Apr 2015
No answer at call Centre - Ever
I frequently order groceries online from pick n pay. I have an order which I have paid for and was due for delivery on 29/01 - it didn’t arrive and I am desperately trying to get hold of anyone in the call center. I have tried the customer service line, the online shopping line and head office (where I have left 2 messages and my call hasn’t been returned). Nobody ever picks up the phone in the call centers. I have phoned no less than 25 times - some calls lasting over ten minutes before I hang up on the automated voice. I don’t know what to do.
Good day Caitlin,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Please note we tried calling on *** but we could not reach you. Please confirm if you successfully received your delivery and everything in order.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua
Best regards,
Good day Caitlin,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Please note we tried calling on *** but we could not reach you. Please confirm if you successfully received your delivery and everything in order.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua
Best regards,