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Chris En Cecile Erasmus

1 reviews | Active since Feb 2018

08 Feb 2018, 15:07

No answer at call centre

I tried on three occasions to reach the customer care centre. In total I spent about 90 minutes just to listen to all the choices the system can offer, but without anyone ever answering to help me to activate a newly replaced smart shopper card.The P&P helpdesk at the shop also tried twice to activate the card via the call centre with no results but time lost. I am disappointed in P&P call centre.

0
Replies (1)
Pick n Pay
Pick n Pay's reply12 Feb 2018, 15:32
Official

Good day Chris,

Thank you for taking th time to write to us.

We will gladly assist with your lost card replacement.

Please email us the below details to ***

ID Number:

Old Smart Shopper card number:

New Smart Shopper card number:

Residential/Postal Address:

Kind Regards

Anwar Mooiden

Best regards,