JvdW
Jorica van der Westhuizen

1 reviews | Active since Jul 2011

07 Aug 2016, 15:31

No animals

<p> Thought to give pick n pay another chance and visited your Brackenvell Hyper store. My little one was with me and very excited to also have her first super animals. We shopped and I got more stuff to ensure we get at least 7 packets of animals as we stay on Zevenwacht and pick n pay is not close, after the lady got all our stuff I asked for the animals and she advised you are out of stock and she does not know if you will get in again. No where in this branch did you advise your customers of this. Not before you ring up.... no where on your recent adds can I see a while stocks last. This was very frustrating, very unhappylittle one with me we left. You should have better planning and if your branch runs out have a back up or at least advertise better..... a very disappointed customer </p>

0
Replies (3)
Pick n Pay
Pick n Pay's reply08 Aug 2016, 08:24
Official

Dear Jorica

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

Best regards,

JvdW
Jorica van der Westhuizen's update16 Aug 2016, 06:38
Reviewer Update

Still no feedback, if your customers take the time to write a review you must understand that they are already very upset, by sending an automated we care and you are important message but nothing thereafter only makes it worse.

Pick n Pay
Pick n Pay's reply16 Aug 2016, 09:23
Official

Dear Jorica

I do apologise for no-one responding to your complaint.

I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.

Kind Regards

Marise

Best regards,