NO ACTION FROM PICK N PAY

At the beginning of the month I wrote a review about the Pick n Pay, Smart Shopper Credit card. My review concerned the fact, that although there is an agreement that when purchases on the Smart Shopper Credit Card exceeds R2000 for the month, the customer is eligible for a R100 bonus cash. At the beginning, this bonus cash was reflected on the monthly statement. But then they changed this [why???] so that the R100 is deducted from one of the till slips. At the beginning it worked - and then nothing. I fact, in November 2020 I wrote to PnP about this - for a time the cash bonuses were deducted from my till slip. But here we are in 2021 - the last times the bonus was deducted - 4th March and 18 March 2021. NOTHING FOR MAY, AND JUNE. In response to my complaint via HelloPeter, PnP stated that they would be in contact with me - NOTHING. After more emails, I received a SMS thanking me [big deal!] for the complaint [who are they fooling?] on 21/06 stating that my complaint will be actioned ref *** . WELL, I AM WAITING WITH BATED BREATH - QUITE FRANKLY I NO LONGER TRUST PICK N PAY. I BELIEVE THAT MANY CUSTOMERS HAVE BEEN '******' OF THIS CASH BONUS, WHICH IS WHY [I BELIEVE] PNP FOUND A WAY OF HIDING THE FACT THAT CUSTOMERS ARE NOT GETTING THE BONUS CASH. ONE OF THE MOST FRUSTRATING THINGS ABOUT DEALING WITH PNP [OR IS IT RCS] THE LACK OF FOLLOW UP - AND THE 'STONE-WALLING - YOU GET NO WHERE - PERHAPS SOME EMPLOYEES HAVE BEEN WORKING FOR HOME AFFAIRS.