jB
jann B

1 reviews | Active since Apr 2018

23 Dec 2019, 11:37

NINE TILLS - ONE OPERATOR !!!!!!

They really dont get it !!!! In the mornings, and after working hours, when lots of people have the time to do some shopping, even if only for their lunch, Pick n Pay think this would be a fine time to save costs on tellers! - 9 tills on site - one till operator !!! ....and the management all stand around watching us all just waiting in line, as if we owe them our money and it is their right to waste our time. Does the one till operator recognise our plight ? Nope ! she converses with people on the other side of the shop, takes her time finding a plastic, fiddling with the change and adjusting her hair. It is a disgrace, and if you complain today about a 20 minute wait to buy a chelsea bun, they will tell you about their shift problems, and tomorrow you will wait 25 minutes !

0
Replies (1)
Pick n Pay
Pick n Pay's reply26 Dec 2019, 14:03
Official
Hi Jaun,

Apologies for the delay in response and any inconveniences caused to you.

We view this incident in a very serious light and thank you for flagging this with us. Please email our Customer Care Team the stores name to enable us to address your complaint with to our management team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team 

Best regards,