1 reviews | Active since Oct 2016

26 Oct 2016, 20:48

Nightmare at Pick'npay kuruman!!!

<p>So i decided to do some quick shopping at pick n pay in Kuruman. Got to the tills, paid my dues and bam!!! the till machine decided to freeze. No train smash right? They'll probably fix it in a moment and i 'll get my slip, I thought to myself. WRONG!!! My bank balance deducted at 19:11. I only got my slip at 20:32!!! I had to wait for it because i had paid for electricity as well and needed the coordinates. Worst part, noone of the staff thanked me for my patience nor apologised for the inconvinience. And i was calm during all this comotion mind you. DO NOT BUY ELECTRICITY AT PICK N PAY USING YOUR BANK CARD!!! Worst customer experience ever!!!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply27 Oct 2016, 09:37
Official

Good day Mulweli,

We appreciate you taking the time to write to us.

Kindly accept our apologies for the unfortunate shopping experience.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen