1 reviews | Active since Mar 2010
Nightmare ASAP Experience
After being bombarded by PnP marketing telling me how great their ASAP delivery service is, I decided to try it for myself. Complete and utter disaster! First the app gives me a delivery time of two hours, it's supposed to be faster than that! Shopping on the app there are way fewer items than I can shop in the store, so I had to buy things I normally don't buy. But then, only AFTER I had paid, did the delivery time suddenly change to THE NEXT DAY! I immediately phoned PnP and cancelled the order. If I have to wait two days for my groceries I'd rather just drive myself. But then, imagine my surprise the next day when the driver turned up with the order I had cancelled! I told him it was cancelled and also sent another two emails confirming I had cancelled. A few hours later I get a call asking if I'm available to receive my order. What!? This whole experience has been a nightmare, a complete disaster rife with incompetence. If you can't deliver a service properly then rather just s**** it :(
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
We are busy addressing your complaint with the Asap Team .
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
We are busy addressing your complaint with the Asap Team .
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,