1 reviews | Active since Jun 2013

07 Mar 2017, 17:17

NEW STORE - DRY CHICKEN ! EVEN AFTER STORE MANAGER SUPPORT

<p>Yesterday, 6 March, week 3 of dry chicken. After no success with hot foods staff directly, was brought under store manager Gavin attention, without any luck. Note that Head Office even tested the temperature during last week to prevent dry chicken. </p> <p>Today at 16pm. Same old dry chicken - this time without sauce to cover the dryness (pics were taken).</p> <p>Assistant manager Ruan assisted. Friendly and helpful. However, R36.02 free chicken was rejected as it was not the point.</p> <p>Hot foods at 4pm DAILY not up to standard. According to Luyolo, no cheff, service staff prepare food themselves. No wonder the selection of food is not up to standard.</p> <p>Ever since grand opening, both the hot foods and bread section are from 4pm onwards more concern with cleaning relevant sections than customer service.</p> <p>After a huge discussion, bread section now only willing to cut buns on your request (due to not having a bread knife in the past)</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Mar 2017, 14:08
Official

Good day Herman Deetlefs,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the poor product quality and poor service experience.

We view this incident in a very serious light and do not condone this at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas