New ASAP app ****** me and did not get a refund

Don't use the new pick n pay asap app they are robbing everyone. I placed an order on the app the payment process was successful and the payment went through but when it came back to the app it rejected the order and when I chose the option for an immediate refund because the order did not go through. I phoned and the call centre told me it will reflect back into my account in 3 - 5 business days. This was on the 1 Sept 2025, I phone on the 1 Sept. Emailed them as well and got no response till today. I emailed them on Monday the 8 Sept, today is Tuesday and I still got no response. I will not be using the ASAP app again. You are robbing your customers and seem perfectly fine and happy with the issues. And R100 a customer works out to a hell of a lot of money per customer that you are robbing if orders are rejecting and not being refunded. My order was not even rejected by the store it was rejected by the app after accepting my payment. Pick n Pay are *******!