PM
Precious M
1 reviews | Active since Feb 2023
10 Feb 2023, 18:43
Never use pnp
If there was negative stars, I'd give them This is the second time having a terrible experience with the Asap app. The first time I ordered on 3pm only for them to want to deliver my order the next day Now I ordered and the app isn't working, can't track my driver and the drivers just cancel order without calling or even as little as hooting When I call they told me that the driver couldn't find me but they'll re-deliver, this happened twice then when I called the third time they told me the order will be delivered tomorrow. Honestly if I wanted an item in the next 24hrs I would have ordered the next day There's no improvement to the system. I've reviewed on Facebook and Google yet the company doesn't bother to even try remedy the inconvenience they always apologize for
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Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
15 Feb 2023, 15:58Hi Precious,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with query to enable us to assist you further. Forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with query to enable us to assist you further. Forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply15 Feb 2023, 15:58
Official
Hi Precious,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with query to enable us to assist you further. Forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with query to enable us to assist you further. Forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
PM
Precious M's updateReviewer Update
25 Feb 2023, 17:53Pnp responded and said i should send my details and they'll resolve the matter
I did that and I have sent a lot of follow up emails and I got dismissive replies telling me that refunds take 3-10 days
I still haven't received my money till date
I can say that PNP stole my money at this point
I made an order on the 10th of Feb and it's almost March now
Weird how they can take your money immediately but take forever to return it
My experience with Pnp has been very detrimental both online and in store
Warning to everyone, check you till slips if you go to the store and also do not use their ASAP services. They only take your money ASAP, nothing more...
I did that and I have sent a lot of follow up emails and I got dismissive replies telling me that refunds take 3-10 days
I still haven't received my money till date
I can say that PNP stole my money at this point
I made an order on the 10th of Feb and it's almost March now
Weird how they can take your money immediately but take forever to return it
My experience with Pnp has been very detrimental both online and in store
Warning to everyone, check you till slips if you go to the store and also do not use their ASAP services. They only take your money ASAP, nothing more...
PM
Precious M's update25 Feb 2023, 17:53
Reviewer Update
Pnp responded and said i should send my details and they'll resolve the matter
I did that and I have sent a lot of follow up emails and I got dismissive replies telling me that refunds take 3-10 days
I still haven't received my money till date
I can say that PNP stole my money at this point
I made an order on the 10th of Feb and it's almost March now
Weird how they can take your money immediately but take forever to return it
My experience with Pnp has been very detrimental both online and in store
Warning to everyone, check you till slips if you go to the store and also do not use their ASAP services. They only take your money ASAP, nothing more...
I did that and I have sent a lot of follow up emails and I got dismissive replies telling me that refunds take 3-10 days
I still haven't received my money till date
I can say that PNP stole my money at this point
I made an order on the 10th of Feb and it's almost March now
Weird how they can take your money immediately but take forever to return it
My experience with Pnp has been very detrimental both online and in store
Warning to everyone, check you till slips if you go to the store and also do not use their ASAP services. They only take your money ASAP, nothing more...