Never use pick n pay ASAP

This would be my 3rd complaint on hello Peter about the same order. On the 23rd of October I placed an order that was never delivered. Its now almost an month without any proper response. No one can sort it out, no one phones back, no one reply on emails. Last week an lady from ASAP phoned me about my hello Peter complaint and said she would email me a promo code for the amount of the order and an complementary amount by the afternoon, its almost an week after her phone call and I'm still waiting. On Saturday the 20 November I decided to phone again, after also holding the line for 39min, Gustav in the call centre answered and promised to phone me back that afternoon still, and he even sent me an email to say he would give me feedback per email that day as I wanted proof to show that I spoke to someone.

I want my money back, its my money as the service they advertise, they never delivered. I am fed up, each time I just receive an sorry they are very busy. I want my money and reimbur*****t for all my calls and airtime I spent on phoning and holding the line, I have spoken to 7people now and no one can assist. I order on a daily basis from checkers and wanted to switch over to pick and pay completely but their service is poor, I can not believe that an big company like pick n pay does not care about customer service. I want an response and I want it sorted out.