Never Trust Pick n Pay ASAP (BOTTLES) !!!

Additional funds have been removed from my account after ordering and paying for my first online order. I have tried every means to resolve this daily, from 18 Aug, to no avail. I have queried via the Bot, made numerous and repeated calls to the Customer Care line, and also emailed. I have been promised calls back that never happen (at least 3 times). I have asked to speak to a Manager and get told that he is "working from home". Does this render him unreachable? Are no other Managers available? PLEASE PICK N PAY ASAP (BOTTLES) - resolve this issue. I want my money paid back to me.