Never stock of promotional items

Pick n Pay Soneike always have a problem with stock on Promotional products on special on their pamphlets. Never have the products. Manager Rader always says that not all the stores stock an item, then why advertise it in the first place? Also her attitude of nonchalance and complain if you want is sickening. This is blatant bait marketing and deception, not in line with the Consumer protection act. I have lodged a formal complaint.