Never received online order refund
I called *** asking about a refund from your company for an online order. R1323.39 was deducted on April 6th from our Capitec bank account, but when the groceries arrived, it was to the value of R954.23. When I called Pick n Pay about the refund, your help desk told me to contact my bank. Capitec Bank said that they do not refund partial amounts, and that Pick n Pay should issue an email to them in order for the refund to be processed. Apparently Pick n Pay never notified the bank. This was my first time ordering online from Pick n Pay. I am really unhappy about your service and lack of responsibility towards your clients. Willem van der Merwe *** Linda van der Merwe ***
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Replies (2)
Pick n Pay's replyOfficial
15 May 2020, 12:06Good day Willem ,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy doing a follow up with our Online Team and have requested our team to get an authorisation code to help your bank in releasing the funds to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy doing a follow up with our Online Team and have requested our team to get an authorisation code to help your bank in releasing the funds to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply15 May 2020, 12:06
Official
Good day Willem ,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy doing a follow up with our Online Team and have requested our team to get an authorisation code to help your bank in releasing the funds to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy doing a follow up with our Online Team and have requested our team to get an authorisation code to help your bank in releasing the funds to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
's updateReviewer Update
09 Jun 2020, 12:09I still have not received a refund from Pick&Pay. I went to Capitec yesterday. They say that Pick&Pay should send them an email request to return the money to my account. I feel very unhappy with Pick&Pay. From now on I will shop at Checkers, where the online support staff are much friendlier and extremely helpful.
's update09 Jun 2020, 12:09
Reviewer Update
I still have not received a refund from Pick&Pay. I went to Capitec yesterday. They say that Pick&Pay should send them an email request to return the money to my account. I feel very unhappy with Pick&Pay. From now on I will shop at Checkers, where the online support staff are much friendlier and extremely helpful.