Never ordering online from Pick n Pay ASAP ever again

Bought 3 items on the app on Sunday. Order was delivered after almost 3 hours, with 1 incorrect item. So, I called in to their call centre and spoke to Sheena Human and explain the situation. Sheena assured me that someone will pick up the incorrect order and drop the correct item shortly. She also said that she will send me an email with the driver details. None of this happened! After 2 hours and no feedback from Sheena, I emailed her but she still didn't reply. So, I called back and then I spoke to Anele. I was frustrated and upset and by that time I wanted my refund and them to come fetch their item! Anele also made promises but nothing happened! It is now officially 2 days later and I've not heard from Sheena, Anele or Pick n Pay! Still waiting for my refund! I’m never ordering from pick n pay again!