Never have I ever seen such bad manners before!

My husband was at the store today to get a quotation for 9 fridges that had been advertised, not only did he wait 45mins for assistance but was handed from pillar to post for someone thatwas capable of assisting him. He eventually got hold a store assistant named Peter who later refused to disclose his surname because my husband got upset as he also refused to assist! Apon reporting this to the manager of the store, both men became very rude and even told my husband to \voetsek"!! How do you allow this kind of behaviour to happen"