MT
Mpumelelo T
1 reviews | Active since Oct 2022
02 Dec 2022, 15:11
Never Ending Debit Orders
Please can Pick n Pay stop charging me for my credit. I have been paying since 2018 and it is 2022. I am sure I have paid double the owing amount but they still charging me.
I initially asked them to charge me R200 and even sent and email and made arrangements. They agreed btu the amount has been decreasing and now they charge me R70 which means it is taking longer to finish the debt and they keep charging admin fees as well as interest. When I call and complain they say I should pay the extra amount separately but that's another hassle and what's the point of the debit order which has monthly fees.
Please can this be reconsolidated and any unfair amount recompensated it is absolutely ridiculous to still be paying a R3k debt for 4 years.
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Replies (2)
Pick n Pay's replyOfficial
06 Dec 2022, 19:00Hello Mpumelelo,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Could you kindly elaborate on how we can be of assistance? Please do include as much details as possible, you may include the below when responding:
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Could you kindly elaborate on how we can be of assistance? Please do include as much details as possible, you may include the below when responding:
- Store name:
- Smart shopper card number:
- Contact details:
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick and Pay Team
Best regards,
Pick n Pay's reply06 Dec 2022, 19:00
Official
Hello Mpumelelo,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Could you kindly elaborate on how we can be of assistance? Please do include as much details as possible, you may include the below when responding:
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Could you kindly elaborate on how we can be of assistance? Please do include as much details as possible, you may include the below when responding:
- Store name:
- Smart shopper card number:
- Contact details:
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick and Pay Team
Best regards,
MT
Mpumelelo T's updateReviewer Update
07 Mar 2023, 13:24 Never Ending Debit Orders
PnP Smart Shopper Acc Number: ***
Please can Pick n Pay stop charging me for my credit. I have been paying since 2018 and it is 2022. I am sure I have paid double the owing amount but they still charging me.
I initially asked them to charge me R200 and even sent and email and made arrangements. They agreed but the amount has been decreasing and now they charge me R70 which means it is taking longer to finish the debt and they keep charging admin fees as well as interest. When I call and complain they say I should pay the extra amount separately but that's another hassle and what's the point of the debit order which has monthly fees.
Please can this be reconsolidated and any unfair amount recompensated it is absolutely ridiculous to still be paying a R3k debt for 4 years.
PnP Smart Shopper Acc Number: ***
Please can Pick n Pay stop charging me for my credit. I have been paying since 2018 and it is 2022. I am sure I have paid double the owing amount but they still charging me.
I initially asked them to charge me R200 and even sent and email and made arrangements. They agreed but the amount has been decreasing and now they charge me R70 which means it is taking longer to finish the debt and they keep charging admin fees as well as interest. When I call and complain they say I should pay the extra amount separately but that's another hassle and what's the point of the debit order which has monthly fees.
Please can this be reconsolidated and any unfair amount recompensated it is absolutely ridiculous to still be paying a R3k debt for 4 years.
MT
Mpumelelo T's update07 Mar 2023, 13:24
Reviewer Update
Never Ending Debit Orders
PnP Smart Shopper Acc Number: ***
Please can Pick n Pay stop charging me for my credit. I have been paying since 2018 and it is 2022. I am sure I have paid double the owing amount but they still charging me.
I initially asked them to charge me R200 and even sent and email and made arrangements. They agreed but the amount has been decreasing and now they charge me R70 which means it is taking longer to finish the debt and they keep charging admin fees as well as interest. When I call and complain they say I should pay the extra amount separately but that's another hassle and what's the point of the debit order which has monthly fees.
Please can this be reconsolidated and any unfair amount recompensated it is absolutely ridiculous to still be paying a R3k debt for 4 years.
PnP Smart Shopper Acc Number: ***
Please can Pick n Pay stop charging me for my credit. I have been paying since 2018 and it is 2022. I am sure I have paid double the owing amount but they still charging me.
I initially asked them to charge me R200 and even sent and email and made arrangements. They agreed but the amount has been decreasing and now they charge me R70 which means it is taking longer to finish the debt and they keep charging admin fees as well as interest. When I call and complain they say I should pay the extra amount separately but that's another hassle and what's the point of the debit order which has monthly fees.
Please can this be reconsolidated and any unfair amount recompensated it is absolutely ridiculous to still be paying a R3k debt for 4 years.