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Tamaryn M

1 reviews | Active since Dec 2015

06 Dec 2015, 16:26

Never again will I be loyal to Pick 'n Pay

I am very disappointed in Pick 'n Pay and their lack of service delivery. <br> This started about 3 weeks ago when I saw the Christmas Liquor catalogue. I started by going to some Pick 'n Pay liquors to get the Wild Africa cream gift box, the Antonella gift box and KWV Imoya. I went to 3 different branches and I got told that they had not received stock yet and this was around the 20th of Nov. At the last store they told me that the Hyper would have stock.<br> A friend suggested to look online. They had all the Christmas gifts except the Imoya which was great but as I went to check out my order it removed all 7 Wild African Cream orders as there was no stock but this was not stated beforehand. I then managed to get to the Pick 'n Pay Hyper where I received shocking service with Managers being on lunch at 4PM, no stock of anything and rude attitudes towards the catalogue and I. <br> I decided to get the Wild African Gift elsewhere and order the Antonella online. Yesterday the wrong product arrived.<br> I had to phone customer services to find out what was happening and my order was not evening being seen to. The only good experience was Sumaya, at customer services otherwise, a shocking experience.

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Dec 2015, 09:45
Official
Hello Tamitam91,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***