RC
Rosa C
1 reviews | Active since Mar 2018
14 Nov 2024, 10:12
Never again!!!! PNP are *******.
Pick n Pay online shopping is a bad joke. I placed an order 30th October for delivery 1st November. On delivery some items were not available, including a bicycle which was on special. Now i ask, why was it sold after I had paid for it already as it was in stock when i placed the order. Worse, several items were invoiced but not sent. They finally processed my refund two days ago, BUT only two of three items. Now i am still waiting for the third one to be refunded. Even worse, their "reservation fee" hasn't been reversed yet. They claim it is only meant to take 3 to 5 days for this to be done but it is nearly 10 days and I am still waiting. So i have basically paid for this order twice, the reservation fee on the 30th October and the final amount on the 1st f November. The customer service is pathetic, takes days to get even the smallest acknowledgement. Useless service from a useless retailer. No wonder they are on the verge of shutting down all PNP's, Checkers and SPAR have must better service. I will never use PNP online shopping again, they are *******, *****ing my money, my interest on that money and my time.
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Replies (5)RC
Rosa C's updateReviewer Update
14 Nov 2024, 10:28And just to add. The website still shows that the bicycle i ordered but did not get is in stock??? Another lie?
RC
Rosa C's update14 Nov 2024, 10:28
Reviewer Update
And just to add. The website still shows that the bicycle i ordered but did not get is in stock??? Another lie?
Pick n Pay's replyOfficial
14 Nov 2024, 11:38Good day Rosa, Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered with the order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly provide us with the order number as well the items so that we can escalate accordingly.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
My sincerest apologies on hearing of the bad experience you encountered with the order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly provide us with the order number as well the items so that we can escalate accordingly.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Best regards,
Pick n Pay's reply14 Nov 2024, 11:38
Official
Good day Rosa, Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered with the order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly provide us with the order number as well the items so that we can escalate accordingly.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
My sincerest apologies on hearing of the bad experience you encountered with the order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly provide us with the order number as well the items so that we can escalate accordingly.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Best regards,
RC
Rosa C's updateReviewer Update
14 Nov 2024, 12:53order number ***
Request reference ***
Beef roast not yet refunded.
The bicycle is still showing in stock so why did I not get one when they are clearly available?
And when is the reservation amount going to be reversed? It's a lot of money and I need it.
Request reference ***
Beef roast not yet refunded.
The bicycle is still showing in stock so why did I not get one when they are clearly available?
And when is the reservation amount going to be reversed? It's a lot of money and I need it.
RC
Rosa C's update14 Nov 2024, 12:53
Reviewer Update
order number ***
Request reference ***
Beef roast not yet refunded.
The bicycle is still showing in stock so why did I not get one when they are clearly available?
And when is the reservation amount going to be reversed? It's a lot of money and I need it.
Request reference ***
Beef roast not yet refunded.
The bicycle is still showing in stock so why did I not get one when they are clearly available?
And when is the reservation amount going to be reversed? It's a lot of money and I need it.
Pick n Pay's replyOfficial
14 Nov 2024, 13:27Good day Rosa, Thank you for reaching out to the Pick n Pay Customer Care team. Please be advised, your bank reserves (holds) the funds when you initially place the order (amount seen at checkout).
Once the order is picked and packed, the finalized amount is taken.
The bank releases the funds shortly after payment is taken.
However, if your funds have not been released, you will be required to contact your bank and advise then to release your funds. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Once the order is picked and packed, the finalized amount is taken.
The bank releases the funds shortly after payment is taken.
However, if your funds have not been released, you will be required to contact your bank and advise then to release your funds. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply14 Nov 2024, 13:27
Official
Good day Rosa, Thank you for reaching out to the Pick n Pay Customer Care team. Please be advised, your bank reserves (holds) the funds when you initially place the order (amount seen at checkout).
Once the order is picked and packed, the finalized amount is taken.
The bank releases the funds shortly after payment is taken.
However, if your funds have not been released, you will be required to contact your bank and advise then to release your funds. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Once the order is picked and packed, the finalized amount is taken.
The bank releases the funds shortly after payment is taken.
However, if your funds have not been released, you will be required to contact your bank and advise then to release your funds. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
RC
Rosa C's updateReviewer Update
18 Nov 2024, 15:40And what about my money for the beef roast? It is still not refunded. I just keep getting told it will be escalated to the store and they will call me. 18 days now and nothing. No calls, no refund. Only two of three items were refunded.
RC
Rosa C's update18 Nov 2024, 15:40
Reviewer Update
And what about my money for the beef roast? It is still not refunded. I just keep getting told it will be escalated to the store and they will call me. 18 days now and nothing. No calls, no refund. Only two of three items were refunded.