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Sindiswa M

1 reviews | Active since Sept 2019

20 Sept 2021, 19:10

Need assistance with a return

I went to Pick N Pay Hyper at William Moffett today to return a faulty ALVA gas heater for the second time since I bought it in Aug 2020. I met with the store manager and told him that I want another heater and not to be returned with the same heater as I am returning it for the 2nd time. He said he must take it to the supplier and will get back to me in about 3weeks or less depending on the supplier. I called customer care and spoke to Nokulunga. Ref *** for complaint. I told her I would be moving to another city next week indefinitely and I need a heater now cause it is cold and I am packing. She logged a call and told me it is policy that when I return the faulty heater for the 3rd time, they can give me a new one. I found the service from both the store and customer care to be ridiculous. At this point I will settle for my money and not buying any appliance at Pick n Pay Hyper again.

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Sept 2021, 17:24
Official
Hi Sindiswa, Thank you for reaching out to the Pick n Pay Customer Care Team. Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible. We have raised this as a complaint with our Management Team who will be in touch with you. Please refer to this reference number: *** should you need to follow up on the complaint. By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp : +***7Call us on   : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved. Kind Regards, The Pick n Pay Team

Best regards,