AN
Anonymous N

1 reviews | Active since Aug 2018

04 Oct 2018, 14:36

Ndisa F Ndisa at Pick n Pay Cosmo so Rude and Useless

I was at Pick n pay Family Cosmo ext 6 and I was my the till talking to my son, and at the same time busy offloading my trolley for payment. The cashier by the name of Ndisa F Ndisa says to me, I talk too much. I asked her why she said so because I am busy talking to my son, did i ever bother her. She was very rude and unprofessional. As a customer of a long standing food outlet like pick n pay I don't expect such comments for your staff. I was very angry and her and told her how my talking has bothered her. Are we not allowed to talk at pick n pay, unless we are now at a ****a shop where it's individually owned. My son laughed, to be humiliated like that in front of my kids. May I request management to take action against this rude and unprofessional lady. Her customer services s****s leaves a lot to be desired. She does not deserve to work at Pick n pay but at a ****a shop where there is no customer service.

Useless person. You are tarnishing the image of pick n pay. I am a very loyal customer to pick n pay and I know the service is uncompromised.

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Oct 2018, 14:12
Official

Good day Sonia,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Cosmo store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas