Nan opti pro

*Incident Summary – Nestlé NAN Opti Pro*

I purchased Nestlé NAN Opti Pro online from Diepkloof Square for my 2-month-old daughter. The formula was prepared exactly as instructed on the tin: 4 scoops to previously boiled and cooled water, using sterilized bottles and equipment.

After feeding her this formula exclusively, she developed persistent green, watery stools and diarrhea. I took her to a clinic where she was given antibiotics and Hy****, but her condition worsened. On medical advice regarding the risk of dehydration, I took her to Chris Hani Baragwanath Academic Hospital. Hospital staff advised switching to Lactogen formula.

Since switching to Lactogen, my daughter has recovered and is well. I logged a complaint with pick 'n pay via Mr D Food app via whatsapp. An agent contacted me from *** and suggested improper sterilization and incorrect preparation as the cause. Saying doctors did not rule out , it was the formula.I followed all preparation instructions correctly.

I have stopped using NAN Opti Pro and retained the packaging and remaining formula. I request an investigation into the product batch and confirmation of next steps for testing.