NJ
Nadeem J
1 reviews | Active since Apr 2024
20 Oct 2025, 17:11
My Pnp smart shopper profile was ****med
How difficult can it be for a corporate company like Pick n Pay to rectify my smart shopper profile. My profiile changed to someone else name and my 'rands to spend' was also incorrect. It showed R0.80 as per my till slip. The last 'rands to spend' amount was way more than R0.80 prior to 18 July 2025. I reported the issue with Pick n Pay by email on the 18th of July 2025, and again telephonically the next day. I only received feedback from Pick n Pay by email in September after I complained on Hellopeter, but the issue is still not resolved.
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Nadeem J's updateReviewer Update
28 Oct 2025, 21:11Still waiting for Pick n Pay since 18 July 2025 to rectify my ****med smart shopper profile and card. Whenever I complain on hellopeter they ask for my personal details so the can attend to the issue. I respond to them with my personal details then I don't hear from them again; until I complain again on hellopeter. Pick n Pay management. Please note: its quite simple. My profile and smart shopper card was hacked on your system. In July, my profile was changed to someone else name and rands to spend used by whomever hacked my profile. All you need to do is check your records for the month of July. How difficult can it be????
NJ
Nadeem J's update28 Oct 2025, 21:11
Reviewer Update
Still waiting for Pick n Pay since 18 July 2025 to rectify my ****med smart shopper profile and card. Whenever I complain on hellopeter they ask for my personal details so the can attend to the issue. I respond to them with my personal details then I don't hear from them again; until I complain again on hellopeter. Pick n Pay management. Please note: its quite simple. My profile and smart shopper card was hacked on your system. In July, my profile was changed to someone else name and rands to spend used by whomever hacked my profile. All you need to do is check your records for the month of July. How difficult can it be????