My order was not delivered I had to reorder(***) the same items the next day since they were busy with the investigation. I have not received any communication they refuse to give me my order and refund

My first email sent to Customer service Pick n Pay] Re: App Support Email: Wrong order delivered: order no ***

Wrong order delivered for Derek I sent the driver back with the parcel.

Response from pick n pay staff: (Shana-Leigh Smith (Pick n Pay)

18 Aug 2022, 17:57 GMT+2

Good Day Thank you for getting in touch with ASAP - The Grocery and Alcohol Delivery App I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. Please advise if the incorrect order was collected. Was the correct order8 delivered to you? )

I responded by telling them the same thing NO THE ORDER WAS NOT DELIVERED

Their response:(Shana-Leigh Smith (Pick n Pay)

19 Aug 2022, 08:01 GMT+2 Good Day Thank you for providing the necessary information. Your complaint has been logged. Once we have reviewed and investigated your query, we will provide the necessary feedback.

Micheala Julius (Pick n Pay)

22 Aug 2022, 09:01 GMT+2

Good day Thabile, Thank you for reaching out to the Pick n Pay ASAP Customer Support team.

As per my telephonic discussion with the store manager, he advised your order was redelivered. I hope this is in order.

My order was not delivered I had to reorder the same items the next day since they were busy with the investigation. I have not received any communication they refuse to give me my order and refund