My mother Wrongfully accused of shoplifting PNP WITPOORTJIE

I am TOTALLY AT A LOSS FOR WORDS. Vanitha, this response is copied onto all the complaints, below is one a few days ago, with the same response. This in no way solves the matter concerned, the damage done to my mothers name. What happens to the staff that did this. Where is an official apology to my MOTHER. I just cannot believe that this is the type of attention to detail that is paid by pick 'n pay to their customers. Has the manager at the Witpoortjie branch even been contacted or made aware of this. How many other times has this happened. When my mom was ****** in the same store a few years ago, management just said, "what must we do" now she gets harassed by security staff, and its just accepted. ****** Nonsense at Pick n Pay So yesturday I was kicked out Pick n Pay for telling a white woman that she had more than 10 items so sure she cant be in the Express till. Manager Alan who refers to himself as the owner told me I cant shop at his Pick nPay because I told another white woman the truth. Well I am never shopping there again. WHAT Do you expect though from Pick n Pay Heidelberg. I ask you to even speak to some of the black staff you will be shocked what you here.  Official business reply Good day Phiwe, Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service received. We view this incident in a very serious light and do not condone this sort of behavior at our stores. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind regards, Vanitha Venketas

I wonder if I will get the same computer generated response to this as was given above