SL
Shameez L
1 reviews | Active since Feb 2015
03 Jun 2020, 16:31
My full order has not been delivered..Pick n Pay refusing to help.
So disappointed in the service I received from Pick n Pay online. I have escalated a complaint for 2 missing items on Saturday 03 June 2020 regarding ORD # - ***3 and have not received a response. I then made contact via Facebook and was informed this matter cannot be escalated as the delivery was signed for. Absolutely no investigation as to what has happened???
I would like to contacted please as I can never get through to your call centre. I would like to know your process regarding missing items and why I have been told I cannot be assisted even though my money was deducted and my full order was not delivered..
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Pick n Pay's replyOfficial
04 Jun 2020, 10:31Good day Shameez, Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply04 Jun 2020, 10:31
Official
Good day Shameez, Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
The Pick n Pay Team