My favourite brand let me down

Hi,<br> <br> I placed an online order on 31 Aug for delivery to take place on 2 Sep. I received a call on the 2nd Sep to say my order will be delayed due to backlog, however I should expect delivery to take place on the same date.<br> <br> Todays is the 3rd of Sep, I have not received a call, nor did I receive my goods. So much for giving my favorite brand the benefit of a doubt.<br> <br> My attempt to contact their call center was fruitless as I was on line for 8min46 seconds and I decided to let go due to the charges of the call. I checked my online account, to my surprise my order is recorded as historic purchase and not an order pending delivery.<br> <br> I have guests at 11am tomorrow the 4th Sep and I am wondering how will I cater for them. I am heavily pregnant and expecting to deliver in the month of September, I am in no position to drive.<br> <br> I am disappointed by the lack of delivery, the lack of communication , the unacceptable inconvenience at such a critical stage of my life.<br> <br> Surely unforeseen circumstances are a part of any business but I didn't expect that no one bothered to notify me that they are delayed and will not deliver on the 2nd and communicate on the plan. This is unacceptable