My daughter was hurt inside the store

I was at pick n pay hyper in East Rand mall yesterday with my 10yr old daughter. She tripped and fell by the floor at the shop. The way she fell it hurt me so badly to see my daughter like that. I called the manager she asked the 1st aid people (Johanas and Sindiswa) to attend her foot that was bleeding. What saddens me the most is to realize from the talk that its a well known problem that, that thing on the floor does trip people and after my daughter was injured they stepped on it and move on with other duties. My fear is that someone else might experience the same thing my daughter has experienced. I'm so disappointed with pick n pay such a big store to experience this. I was told that customer service manager is not working on sundays they will bring the form at my house today so that I take my daughter to the doctor or hospital why on earth should it be me that I has to miss a day from work because of the carelessness at the shop and they are aware of the problem