My bank account at risk and inconvenience created

Item: Pick n Pay
Rating: 1
Author: Dale B

On 1 December 2024 my bank account was debited with a Pick n Pay ASAP transaction which I did not complete. I had to contact my bank as this was *****ulent and had to block my card. This was such an inconvenience because I had to pay for and obtain a new card. My bank has refunded me but today I'm told that Pick n Pay informed the bank that they have credited my shopping wallet and provided a supporting document. My bank now was to debit me for these funds. The best part of this is no one has look at the document to confirm that the customer name and all contact details, including delivery address does not belong to me. So I guess Pick n Pay has credited this customer creating another error. How are my banking details mixed up with this customer who has no relation to me?

So thank you Pick N Pay for the inconvenience of my time being taken and risking my bank account. Refer to your document number ***3 or you may ask me for a copy of it. Guess all I will get is, 'We Apologies for the inconvenience caused'.

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Replies (1)

Dale B's updateReviewer Update

21 Feb 2025, 13:24

On 19 Feb I get a private email response apologizing for poor online experience and that some will contact me. Today, 2 days later, I call Pick n Pay for and explanation on what has happened. Call reference, Ticket ***. Was told that a manager is dealing with this escalation and will call me with feedback. I don't receive feedback but instead I receive an email stating that he ***** Issue has been completed. Where is my explanation of how my account was debited for someone else's order, who also received a credit in their shopping wallet because the delivery was unsuccessful.

I need an explanation and an apology. I was inconvenienced with walking around with a blocked card, having to take time off from work and still pay for a card replacement because Pick n Pay has made an error. My inconvenience just deceives a, 'Dear Dale Benton,
Your call with reference *** ***** Issues has been completed, we appreciate your continued support, if we can be of any more assistance please feel free to contact us again!'

Dale B's update21 Feb 2025, 13:24

Reviewer Update