1 reviews | Active since Sept 2017
Muslim Customer gets preferential treatment
Pick 'n Pay Vangate Mall must stop being tribalistic. On Sunday the 25th of July I went to shop there (I stay right opposite the mall) as I always do as your loyal customer. I asked the guy by the fruit which red apples form part of the deal and he pointed to the red apples and I took a pack only to see after I paid that the deal didn't go through. I asked a lady that works there and she told me that I had to stand at the back of the kiosk queue to return the wrong apples and buy the correct ones to get my refund. I stood in that queue until the cashier was even changed. By the time I finally get to the front to be serviced a lady comes to the cashier with another customer who didn't swipe a smart shopper and obviously the Flora butter was then not discounted, to be assisted before me. No one says anything to me, she is just bumped and everyone is Muslim, so it's all Shukran and I'm the fool. I tell them I've been standing here for ages and why is this lady not taken to the back of the queue, no answer no apology. The lady doesn't even have a smart shopper card, they have the audacity to ask for mine and now I'm very angry and I tell them that just be cause I am not Muslim and you're all Muslim, it gives you no right tondo this. This lady just came to the front and she still has to look for a smarter shopper card meaning she is the cause of her own mistake, I'm here even though I asked the guy on the shop floor which apples and now am ridiculed for standing in this long queue. Why must one have to get angry and shout before being serviced properly. I shop there all the time and even take my time to Answer those surveys you always send. I hate being treated different just because people think they can or maybe I'm stupid, I didn't complain about the floor guy though hr works right there by the fruit, so makes non sense how he pointed to the wrong apples, but after standing in that queue till the cashiers were even changed to then get A Muslim customer bumped on her own mistake is wrong. No apology nothing, cause I guess the fact that I'm a loyal shopper and spend my money there counts for nothing. I want this rectified because I will not be subjected to such again, I will take a video and post it on social media. Please speak to your Vangate store to treat all customers with respect and dignity not just the ones they see look like them.
