MS
Matshidisho S
1 reviews | Active since Sept 2018
09 May 2021, 19:30
Mulfunctioning TV
I bought a sinotec TV from Pick and Pay in 2018 and it suddenly stopped showing pictures. I contacted Sinotec and I was informed to take it back to the store and the store will book it in. I went to the store and they informed me they don't take tvs and I must address it with the manufacturer... really Pick and Pay. I didn't buy the TV from the manufacturer but from your store.
I am really frustrated and sitting with a TV that is not functioning. I would never set my foot at Pick and pay hyper again.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
10 May 2021, 09:05Hi Matshidisho,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for poor service experienced at the Woodmead Store.
We have raised this as a complaint with our management team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on: ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for poor service experienced at the Woodmead Store.
We have raised this as a complaint with our management team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on: ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay team
Best regards,
Pick n Pay's reply10 May 2021, 09:05
Official
Hi Matshidisho,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for poor service experienced at the Woodmead Store.
We have raised this as a complaint with our management team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on: ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for poor service experienced at the Woodmead Store.
We have raised this as a complaint with our management team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on: ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,The Pick n Pay team
Best regards,