MR DELIVERY& PICK N PAY

So i ordered online at 8:45 online for Cape Gate Pick n Pay. Its now 12:05 and my order has just arrived. When i phoned after the first hour the call centre lady told me she will investigate( yeah right) This is not right. I always tip the drivers cash. Today I had to tip on my card, but i will NEVER EVER order from them again. How do you squash 2 1.5l cokes, a score, fruit, and a bread into 1 bag????Are there shortages of this paper bags?????????Whats with the 3 hour wait.DISGUSTING