Movie vouchers issued are not valid for use

On 22 March 2021 I redeemed R60 of my Smart Shopper points to buy two Ster Kinekor movie tickets. Two voucher numbers were issued to me.

On that same day, my son and I went to the cinema, and when I tried to use the vouchers to purchase tickets, the system indicated that they are not valid.

On that same day I emailed Smart Shopper customer care to complain, and to ask that the R60 be returned to my account, or that the movie vouchers be re-issued.

My reference number for that query was ***. By 5 May, I had not received any response yet to address my query. I then emailed again, and was told the issue would be escalated. I also phoned customer care and was told that the matter would be marked as urgent and escalated.

It is now 17 June, and I have not even had a reply yet from Pick 'n Pay. All that I want is for Pick 'n Pay to either re-issue the two movie vouchers (I can provide the voucher numbers) or to load the R60 of points back onto my card.

Please assist.