TP
Tracylee P

1 reviews | Active since Jul 2017

19 Nov 2019, 14:03

Mouse Droppings on my rolls

It's been almost 2 weeks since I reached out to pnp with the below concern and yet still no feedback received.

“I popped in at pnp in Goodwood this morning and decided to get a few items. I grabbed a few soft rolls in order for me to eat something on my way home.

I opened the bag with the rolls and as I was about to eat one I turned it around and noticed that the rolls were full of mouse dropping (muise ****le) ewwww.

I checked the other rolls and all of them had mouse droppings beneath then. I will be attached pictures of it.

This needs to be investigated as soon as possible. I would like feedback as well as this is unacceptable. I will be taking this to the media if feedback is not received.

I am still disgusted by this and sick to my stomach to be honest. Imagine I ate these rolls??????“

I do wish there was a tab for me to include the pictures

0
Replies (3)
Pick n Pay
Pick n Pay's reply19 Nov 2019, 16:58
Official
Good day Tracylee,  Thank you for taking the time to address your concerns with us.  Please accept our apologies for the poor product quality. We are following this up with our Corporate Brands Team.  Kindly respond to the email address *** with the necessary pictures.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards, The Pick n Pay Team 
TP
Tracylee P's update20 Nov 2019, 18:02
Reviewer Update
Where do I send the pictures to? The email address is not reflecting in your reply.
Pick n Pay
Pick n Pay's reply21 Nov 2019, 11:32
Official
Good day Tracylee, 

Thank you for contacting us.

We have followed up with this and notice that an email was sent to you on 08.11.2019 but management had not received a response from you. Please check your emails and respond as management wanted to be in contact with you. We have received the pictures from your initial email sent to us.
 We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards, The Pick n Pay Team