tM
tammy M

1 reviews | Active since Feb 2017

19 Feb 2017, 13:14

Mouldy/Rotten Sea Harvest Cakes sold

<p>I purchased sea harvest fish cakes end of November 2016 for my childrens lunch. The following day I made luch for my children with the fish cakes but my children brought their lunch home half eaten and explained that it tasted sour and my daughter complained of stomach cramps after taking a bite of her lunch. I examined the fish cake box and found the other fish cakes has mould on it and smelt off. I took the product back to Springfield durban branch of pick and pay the same day and advised the manager on duty. I was told this would be investigated and I would receive a call back from senior management and sea harvest. I received a call from pick and pay and sea harvest to send them an email with events and they will investiagte and get back to me, which i did. To date neither pick and pay or sea harvest have called me to explain what had happened or what action was taken. It is clear customer health safety is not a priority with both pick and pay or sea harvest and its business as usual. What disturbs me is that my child was exposed to food poisoning and how many other unsusepcting customers were exposed to the same batch of rotten fish cakes sold at pick and pay. </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Feb 2017, 08:54
Official

Good day Tammy,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the lack of communication.

We are following up on the matter and will revert with feedback.

Kind Regards

Anwar Mooideen