ME
Mandy E
1 reviews | Active since Nov 2018
28 Mar 2021, 19:05
Mouldy old bread
I order every month online and i received my order on Friday and when i wanted to eat the bread on Friday night this was what awaited me green mould. Its unacceptable especially the fact that i know i am a loyal customer. Its one loaf of bread but how many other customers received the same surprise?? What will Pick n a Pay do to correct this as i choose to shop at this franchise. Should i change my store. Please go look aty online orders amd you will see the amount of my purchases.
Await your feedback.
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Replies (1)
Pick n Pay's replyOfficial
29 Mar 2021, 10:23Good day Mandy,
Thank you for taking the time to address your concern with us.
Please accept our apologies for the condition in which the bread was delivered and sold to you. We apologize for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We always aim to improve our quality in all aspects to ensure that our customers continue to choose us.
Kindly note that we will be addressing this with our management team and feedback will be provided to you soonest.
We value you as a Pick n Pay customer and always aim to improve in all aspects to ensure that our customers receive quality and efficient service.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concern with us.
Please accept our apologies for the condition in which the bread was delivered and sold to you. We apologize for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We always aim to improve our quality in all aspects to ensure that our customers continue to choose us.
Kindly note that we will be addressing this with our management team and feedback will be provided to you soonest.
We value you as a Pick n Pay customer and always aim to improve in all aspects to ensure that our customers receive quality and efficient service.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply29 Mar 2021, 10:23
Official
Good day Mandy,
Thank you for taking the time to address your concern with us.
Please accept our apologies for the condition in which the bread was delivered and sold to you. We apologize for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We always aim to improve our quality in all aspects to ensure that our customers continue to choose us.
Kindly note that we will be addressing this with our management team and feedback will be provided to you soonest.
We value you as a Pick n Pay customer and always aim to improve in all aspects to ensure that our customers receive quality and efficient service.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concern with us.
Please accept our apologies for the condition in which the bread was delivered and sold to you. We apologize for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We always aim to improve our quality in all aspects to ensure that our customers continue to choose us.
Kindly note that we will be addressing this with our management team and feedback will be provided to you soonest.
We value you as a Pick n Pay customer and always aim to improve in all aspects to ensure that our customers receive quality and efficient service.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Best regards,