KM
Kat M

1 reviews | Active since Dec 2012

23 Mar 2016, 17:37

Mouldy food = ignoring customers

I sent a few emails over the past 2 months to customer care about all this mouldy and frot food ive been buying from pick n pay before the expirey date, even sent photos, and to this day i have still been ignored, and if its one thing i cannot tolorate from civilization today is ignoring customers and not responding when it takes no time at all to investigate the matter see if anyone else had a problem or possibly leaving fridge products out in the heat for a really long time. Either way having all my mails unanswered has angered me more then paying for frot food that i could not use, litrally throwing my money down the drain. At least i was trying to bring this matter to your attention to stop further rotting food being sold to unsuspecting customers.

0
Replies (1)
Pick n Pay
Pick n Pay's reply24 Mar 2016, 07:50
Official
Hello Gem900,

Thank you for your email communication, I do apologise for no-one responding to your complaint.

I have re-escalated your complaint through to our KZN regional office ; you will receive feedback in due course.

Kind Regards

Marise Brown

Ref Number : ***