UM
Ugashnee M
1 reviews | Active since Mar 2019
11 Feb 2020, 12:22
Mouldy cheese
Good day I bought a 800g block of cheese from Plumstead PNP and later the evening when we opened it, the cheese was green and mouldy. It was not past the sell by date so obviously it was stored incorrectly and still put out for customers to buy.
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Pick n Pay's replyOfficial
12 Feb 2020, 11:13Good day Ugashnee,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Pick n Pay's reply12 Feb 2020, 11:13
Official
Good day Ugashnee,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team