1 reviews | Active since Apr 2016

01 May 2016, 07:45

Moulding cheese...please be aware of this!!!!

So freaking disgusted in pick n pay hyper, Ottery, Cape Town!bought this cheese this Thursday eveining and when I got home it looked like this! ***?This is not the first time this has happened....my son loves cheese and how can I give this to him? Plus his allergic to penicillin.... Like just freaking dik of me wasting money I work hard for, just to go and throw this away?like nearly R40 for this block!Yesterday I sent them and email which was exactly what I have said here, was told I would be contracted shortly which is obviously a generic email sent and nothing as yet...this is on Facebook for all to see as well as I am truly fed up that this is what u get for being a loyal customer to a huge franchise as The Pick n Pay group...think they should be called pick n die!!!!

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Replies (2)
's update02 May 2016, 18:49
Reviewer Update
I have been waiting patiently.... No response...not even an email to apologise..... This is infuriating me....this must be dealt with!!!
Pick n Pay
Pick n Pay's reply03 May 2016, 06:30
Official

Dear Mrs Kathan,

Please accept our sincere apologies for the poor product experience, and for the lack of feedback on this complaint.

I have now escalated your complaint to our Store GM and our Hypers Regional office for their urgent attention, and they will be in contact with you shortly.

Kind regards

Wendy-Lee Millar (National Customer Services Division)

Your reference number for this complaint : ***