1 reviews | Active since Nov 2017
MOULDED PANCAKES!!!!!! HOW DARE YOU!!!!!! B
This is unbelievable, you should get a fine and shut your doors!!! Last week I got a product with a relabelled expiry date....Now from another branch Chicken pancakes that is moulded!!! I gave some of this to my child you neglegent ****** company, and we also had some before we noticed the mould. If we get sick or show any symptons I will sue you!!! I demand a ****** apology from an executive not from a customer service agent sending a pathetic we are sorry and will let management know e-mail. The health department should shut you down. You should not be allowed to trade!!!! I am beyond angry...I have been a customer to the pnp franchise in my area for over 10 years. How dare you ask money for moulded products!!!!!
Good day Marilize,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & poor product quality
Your complaint has been logged with our Corporate Brands Team for investigation. They have advised that they will be refunding you in Smart Shopper points for the other 2 units that was not refunded by the store.
We are busy addressing the poor service received with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Marilize,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & poor product quality
Your complaint has been logged with our Corporate Brands Team for investigation. They have advised that they will be refunding you in Smart Shopper points for the other 2 units that was not refunded by the store.
We are busy addressing the poor service received with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas