sM
sello M

1 reviews | Active since May 2016

27 May 2016, 09:20

Mother of all bad service

<p> </p> <p>Yesterday lunch time , I was at your store in boulders mall .</p> <p>One of your cashier by the name Willie , refused to accept payment by debit card</p> <p>Because the name on the card say ' Mrs. ' not 'Mr.' I told him that is pointless because is not credit card and I will validate it by pin .And he said he doesn't care . his insinuation and tone I was very bad ,suggesting that the card was ****** .</p> <p>Anyway i paid with cash .</p> <p>Me and my wife have been using each other's debit card in your store for years , without any issue .</p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Pick n Pay
Pick n Pay's reply27 May 2016, 09:59
Official

Dear Mr Sello Milan

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

sM
sello M's update31 May 2016, 10:04
Reviewer Update
Utterly disgusted , why not make it a policy ? like with credit card .what your staff did was profiling and fica rule that you state in your justification of profiling is just hogwash...and you know very well. It is disappointing that a company like yours will resort to garbage , as response.
Pick n Pay
Pick n Pay's reply31 May 2016, 11:34
Official

Dear Mr Sello Milan

Your comments have been brought to the attention of senior management responsible.

Kind Regards

Marise Brown