BH
Brent H

1 reviews | Active since Feb 2017

27 Feb 2017, 16:51

Most unfriendly, unprofessional service

<p>I just walked out of Pick 'n Pay in the Atrium Centre next to the Greenacres Virgin Active and the service I received from the teller at checkout 4 (lucky for her she wasn't wearing a name badge, otherwise I would refer to her by name) was the most unfriendly and unprofessional I have ever recieved from anyone. She didn't say a single word to me; not hello, do you have a Smartshopper card, would you like a bag or even thank you/goodbye after I had paid. I go to this Pick 'n Pay as it is convenient after gymming but I will never return. I would rather drive across the road to Spar and buy my groceries, etc. there and sacrifice both convenience and Smartshopper points.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Feb 2017, 09:38
Official

Good day Mr. Brent Sin Hidge,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Atrium store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas