Most disgusting service ever from a retailer

Hello I would like to share with you the disgusting service I have received from Pick n Pay Clothing to date. On the 31st August 2022 I placed an online clothing order and paid for it, was to receive the order in 3-5 working days. By the 8th September 2022 I did not receive a delivery. Contacted customer care who said they would investigate and was given the tracking number with the courier. Contacted customer service again on the 12th September 2022 to be told that the courier company has lost the package. So I requested a refund. today is the 29th September 2022 after 101 calls to the Pick n Pay customer car line, calls keep cutting the clothing online option does not work, the customer care consultant cannot get a hold of a manager or someone from the clothing department to attend to the matter. NO REFUND NO COMMUNICATION NO ORDER

Who is going to re compensate me for the calls and emails made to this company over and above the money that was taken within 24hrs for items I have not received!!!!!!!!