BR
Brian R

1 reviews | Active since Mar 2009

02 Feb 2019, 18:33

***** Manager

I was at PnP pay bottle at Protea Glen Mall , there was two cashiers operating , when the 3rd one join l was 1st on the queue and l told l have to queue on the existing queue ..when l tried to reason with the manager Precioius Ngonyama she was a disaster and clear has no idea of the retail general rule...in short sh e was unprofessional and had poor management s****s...l didn't force myself into an queue ..l started a new queue ...the security was even worse ...PnP must respect it customer ..lm really disappointed in this digust service

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Feb 2019, 12:10
Official
 Good day Kgauhelo Brian, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service received. 
 
We view this incident in a very serious light and do not condone this at our stores. 
 
We are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team