More than 1 week later - still no response!!

On 13 November 2015 I tried to link my BA executive club membership (***5) to my smartshopper account. I waited for the stated 5 working days for the link to be completed but to date i still cannot perform any switch! I have called the PnP Service excellence help desk (Service excellence....yeah right) numerous times after being promised call backs - which never happened. My query has been escalated i dont know how many times :) <br> <br> What is the point of a loyalty programme if you can't even keep your customers happy Pick 'n Pay? Don't promise feedback in 48 hours and then don't even bother to provide feedback. Seriously rethinking spending my money at your stores!!!<br> <br> Smartshopper *** ***58