KF
Kevin F

1 reviews | Active since Mar 2009

27 Dec 2020, 14:05

More expensive than competitors

Please explain to me and justify why you are much more expensive than any of the competitors in your area? You are all buying from the same supplier, so why is your markup higher than others? Case in point - Catmor Adult cat food all variants 4kg - you are charging R 137.99 whist your competitors are priced at R 129.99 - a difference of R 8.00 per bag. And no, the price I quoted is not a promotional price - this is their standard price - look it up online. For a person buying 6 bags a week this equates to R 48.00 ripoff per week, R 192.00 a month and a yearly ******* of R 2,304.00 Is it because you are a franchise and Pick 'n Pay is not regulating the prices from head office, or are you getting greedy and doing whatever you want to? I've noticed the same thing on quite a few other items - more expensive than your competitors around you. So its easy, I don't buy anything from you and haven't in many months. But today I accompanied someone into the store and had a chance to have a quick look at pricing. Interested to see what your response will be.....

0
Replies (3)
Pick n Pay
Pick n Pay's reply28 Dec 2020, 10:37
Official
Good day Kevin, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We are busy addressing your query with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday             08:00 - 19:00 
Sunday & Public Holidays  09:00 - 17:00  Our Contact number is ***
Kind regards,
The Pick n Pay Team

Best regards,

KF
Kevin F's update28 Dec 2020, 10:57
Reviewer Update
As an update to your reply, the store concerned is the franchise Pick 'n Pay in Lambton.
This specific product is not even listed on your online shopping portal.
KF
Kevin F's update10 Mar 2021, 17:23
Reviewer Update
And so.....over 2 months since I wrote the original negative review, NOT ONE SINGLE person has contacted me, neither by email or via telephone. And....your ridiculous high price is still the same - including 23 other common everyday items that your competitors are selling for much cheaper, without them even being on promotion.
But that's ok, you think you're smart - don't contact me now, I'm not interested in what you might have to say. I avoid your stores like the plague anyway, and there are 7 other families who since this experience, also don't shop in your stores anymore. And they're talking now too...
If you give the consumer the middle finger, I'll show you what I and the people I network with do with that finger. Let's see your turnover figures plummet.