Money transfer horror

<p>In October 2016 I deposited money using the Pick n Pay in house money transfer. The first transcation did not go through even though the R200 was credited from my account. I did a second transcation which was successful. Since then Ive been going to the store to request that they reverse the first transcation, to date no one has assisted me. On all the occassions I have been there, I keep getting the same response, "We cant get hold of our head office". This puzzles me, for three months a branch cannot get hold of its head office. Is that even possible? If so, How am I supposed to contact the head office in my personal capacity if the branch, which I regard as the middle man struggles to do so? This is unacceptable!</p>