MONEY TAKEN FROM YOUR ACCOUNT THAT IS NOT DUE TO THEM AND THEN TREATED LIKE TRASH BECAUSE YOU DARE ASK FOR IT BACK. PICK N PAY NORWOOD YOU SHOULD BE ASHAMED

I have just had ANOTHER very bad experience at Pick n Pay Norwood. I have started noticing a while ago that the regular specials they offer is not always pulled trough at the till and still charges the full price and not the discounted price. So this means you have to scrutinize your slip at the till to see if they have done it again. Today was R20 the one before that was R60 and the one before that was R35. So from the till you are sent to customer service and from there to some other till and then back to customer service. Today upon approaching customer service at around 13h20 i was very abruptly told to go to the next desk after explaining i need a refund ( very rude and made to understand she was not in the mood ) treated like dirt and a ********. I went to the next desk where there was no-one at the desk. I stood there for about seven minutes and then decided to approach a floor manager i saw standing at a till. She was also not friendly because i dared advising that there was no-one at a station i was referred to for a while now. Please remember this inconvenience is all due to P n P taking money from me that they are not entitled to. Now i am being treated like dirt and a ******** because i dare ask for my money back. I believe that you get what you give. I was treated poorly and started complaining and this was not taken in a understanding manner. I explained to the lady at customer service that i am treated like this but for me i feel that this is like *****ing from a customer as you would not call me at a later stage after i leave to say sorry we owe you money. P n P will just remain quiet and keep the money. The fact that you are treated with absolute disrespect is unacceptable. The lady at customer service eventually advised me to keep quiet and she will not help me because i dared showing my disappointment with the treatment received. I then asked for a manager to be called and he advised because i stated that i feel P n P is *****ing by not correcting this in a proper manner , i at no stage or point said a person is *****ing but the store or stores guilty of this. He agreed that the treatment is correct. I advised him that this is **** ( at this stage i was livid ) management justifying the behavior of rude staff. This clearly means this is a culture in this specific store. The manager not even bothered that i have now spent more than 20 minutes trying to retrieve money they took from my bank account that i did not give permission for them to take and now have to stand begging and pleading for it. More concerned that i used the word ****. Telling me about RESPECT what about the 20 minutes of DISRESPECT I had just endured???? No cares about that and i brought this to his attention. Lets just assume this is done to 100 P n P customers daily on average of R30 this means P n P take R3000 a day that does not belong to them. I also noticed that this branch is visited by a lot of elderly folk ( I bet you almost none of them check their till slips to see if these specials were really specials ) In my view this branch and its managers should be ashamed of how they trat customers they have done wrong with in the first place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!