MONEY NOT REFUNDED

Good day<br> <br> I have sent a complaint to Pick n Pay with regard to their Camps bay store. I have on two occasions bought chicken there which was not completely cooked, crisp on the outside and raw on the inside. <br> <br> I kept the slip and the food for sometime but then it was thrown away due to it being in the fridge and giving off a nasty odour. <br> <br> A lady by the name of Zenobia contacted me days later...... around the 17 March 2016. She however was not from the branch itself.<br> She was very friendly and requested my smart shopper card which i gave her so that she could reimburse me so that I didn't have to go back into the store.<br> <br> No reimbur*****t was made and no phone call to state why the points were not allocated on my account.<br> <br> I checked again today and still nothing??? I would like feedback ASAP as it is money that was wasted TWICE and meals that were spoilt as well.<br> <br>