Money Disappeared from Smart Shopper Card

I tried to purchase airtime from the monetary value on my Smart Shopper Card. R35 then R8 nothing happened but a few minutes later R43 came off my card and NO airtime. Emailed customer care, no response, phoned customer care and was told that air time purchases have been discontinued, why not state that on the Smart Shopper App?, and that they would refer it to management? Needless to say i've heard nothing and am out R43 on my card. <br> Come on this must be easy to sort out, it's not rocket science you can see whats happened.<br> <br> Please correct.